Returns

Return Policy

1. Eligibility for Returns

Time Frame: Customers may return products within 30 days of the delivery date.
Condition: Returned items must be unused, in their original packaging, and in the same condition as received.

2. Return Process

Initiation: To start a return, contact us at Sales@northsautymarine.com with your order details and reason for return.
Return Authorization: Upon approval, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

Processing Time: Once we receive and inspect the return, we will notify you within 5 business days regarding refund approval.
Refund Method: Approved refunds will be processed to the original payment method.

4. Non-Returnable Items

Customized products, items marked final sale, or used/opened items that cannot be resold.

5. Exchanges

For exchanges, contact Sales@northsautymarine.com to discuss available options.

6. Global Return Policy

We accept international returns under the same 30-day policy, but customers are responsible for all return shipping costs, duties, and taxes.
Processing Time for International Returns: Due to customs processing, international refunds may take up to 14 business days after we receive the return.
If an item is defective or incorrect, we will work with you to arrange a replacement or refund.

7. Contact Information

Email: Sales@northsautymarine.com
Phone: +1 (256) 912-0997
Address: 5911 AL-79, Scottsboro, AL 35769, USA